If a customer cannot see your face when speaking to you on the telephone why is it still important to put a smile on your face before answering the telephone in a work situation?

Believe it or not, but that smile on your face will transmit into friendliness on the other end. If your outlook is happier, the person to whom you are talking with will actually feel this without seeing that big grin. Try it sometime.

Also the boss might be watching you.

First answer by Bozidar. Last edit by Cyclone777. Contributor trust: 105 [recommend contributor]. Question popularity: 32 [recommend question]

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Answering the telephone? Customer service telephone? The results of the telephone? Is face more important than figure? Why would somebody want a telephone? How will you handle customer's over the telephone? How do you handle an upset customer in the telephone? Is there a telephone that don't need battery then can also work? The customer cannot see your face when speaking to you on the telephone. why is it important to put a smile on your face before answering the telephone in a work situatioj? The customer cannot see your face when speaking to you on the telephone. why is it important to put a smile on your face before answering the telephone in a work situation?