What are the right skills and experience for a help desk analyst?

In: Job Training and Career Qualifications

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Since most businesses offer little training, the Microsoft Microsoft Office Specialist Certification or similar certification would be the most lucrative. Call center customer service or other customer experience would be a good background to have, which would also be great to understand the job. There are companies that offer training for this profession. Google Help Desk Analyst for different courses.

First answer by Simplemary. Last edit by Simplemary. Contributor trust: 1011 [recommend contributor]. Question popularity: 86 [recommend question]

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