What is the proper way of presenting wine to a customer?

Proper Way Of Presenting Wine To A Customer:

• I'm assuming you're talking as a waiter at a restaurant. First you bring out the bottle, rest it in the crook of your arm and present it to the customer to let them look it over - they want to be sure it's unopened, it's the right brand and year and type of wine. If they indicate they want to hold the bottle go ahead, if they want to open it let them. If they want to open it wait to be sure it's OK before you take off, see #3 below on corkage. Second you open it in front of them so they get to see the cork being pulled or screw-top being broken open - get some practice before this for pulling corks or you're gonna have issues, it's tricky. If it's a cork present them with the cork - if they take it to sniff that's cool, if they just look at you funny just pocket it & pretend that's normal too. Some people sniff, some don't, it's their thing. Sniffing is checking for corkage, see below. Third you pour a little in their glass, wait for them to say yes or no - the "no" should only come if the bottle has been "corked", meaning it spoiled, which happens to a certain percentage of wine (something like ten percent, it's a known problem with cork stoppers. The percentage of "corked" wine in a screw-top bottle is like one in a hundred, which is why they're going towards screw-top bottles despite the whole snob factor.) Fourth you fill the glasses of whoever at the table wants a glass. Note: when pouring you can use a number of methods to ensure that you don't drip (dripping is exceedingly tacky). Some restaurants have pour-spouts which the server puts on the bottle before pouring' it works but it's not real classy. A classier way to do it is to wrap a cloth napkin around the neck of the bottle to catch drips and practice your pour - there are a number of pouring techniques, where you rest the bottle on your arm to pour or use both hands or whatever.

• Added Information: Depending on the type of restaurant some customers prefer the wine 'to breath.' They will later pour it themselves. If possible and the customer is happy with the wine always serve from the right! Pick up the customers glasses and tip the glass (keeps the flavor) and pour the glass half full then leave the remaining wine on the table (preferably in an ice bucket if it's white wine.) One can tell if the wine is not good when they smell the cork as it has a woody smell to it. Some wines may be bitter when they shouldn't be.

First answer by ID1027927051. Last edit by ID1027927051. Question popularity: 19 [recommend question]